ServiceDesk Plus employs the bcrypt algorithm to store passwords, which ensures that each login password is irreversibly secure. The application can be accessed with personal credentials. Unique accounts and strong local authentication: ServiceDesk Plus comes with a local authentication mechanism in which unique accounts are created for users.They can choose the authentication mechanism they'd like to use. Users are identified in the identity stores by their corresponding accounts and can be imported to the service desk. Integration with identity stores: ServiceDesk Plus seamlessly integrates with external identity stores such as Microsoft Active Directory and LDAP-compliant directory services.ServiceDesk Plus has four authentication options for accessing the application. All database operations performed for that help desk are automatically restricted to that value range.Īuthentication and authorization Strong application-level authentication Each service desk that requires data segmentation is provided with a value range for the unique identity of each row.The segmentation is implemented at the database row level in the RDBMS. ServiceDesk Plus' ESM feature allows secure data segmentation between different service desks.The bundled Postgres database is designed to accept only local host connections. The user can choose MSSQL as the back-end database and enable a secure database connection.Only personal and sensitive data are encrypted in ServiceDesk Plus' database and are secured through a unique, auto-generated key for every installation, which is stored securely in the application.The encryption key used for password encryption is unique to every ServiceDesk Plus installation and is stored securely in the application.
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